Refund & Return Policy

Service bookings

You may reschedule or cancel a confirmed appointment by contacting us at [email protected] or through your dashboard where that option is available.

• More than 24 hours before the slot: full refund to the original payment method, or credit toward a new booking.
• Within 24 hours of the slot: we may retain up to 50% if the team has already been allocated.
• No-show or refusal of access at the location: the booking is treated as completed and is not refundable.

If we cancel

If we cannot attend because of weather, access, staffing, or a fault on our side, we will rebook you or refund the amount paid in full.

Quality issues

If you are not satisfied with workmanship, tell us within 24 hours of the visit with photos where possible. We will inspect and, where the issue is ours, return to correct it or offer a fair partial refund.

Accessories and products

Accessories are supplied with the appointment or collected in person. Unopened items in original condition may be returned within 7 days of receipt for a refund of the product price. Opened, used, or hygiene-sensitive items cannot be returned unless they are faulty.

How refunds are paid

Approved refunds go back to the original payment method. Bank and gateway timing is usually 5–10 working days. Membership pauses and cancellations follow the terms shown at purchase.

Contact

Refund requests: [email protected]. Business address: Fronds Building - Sheikh Zayed Road - Office 02, Dubai, UAE.